Support
Need help with Star Trail? Start with the quick checks below, or contact us directly.
Contact support
Email support@greyden.games.
Please include your device and browser (or app version), what you expected to happen, what happened instead, and the steps that lead to the problem. A screenshot or short screen recording helps too.
My journey didn't save
Your journey saves on your device as you play, and Continue on the title screen picks it up. It's stored by your browser, so it won't carry over to another browser or device, and it's lost if you clear this site's data or play in a private window.
There's no sound
- Check the music and sound buttons on the title screen or the star chart.
- Browsers only start sound after you tap or click, so tap the game once.
- On iPhone, check the ringer switch isn't set to silent.
The game is slow or won't start
- Star Trail needs a browser with WebGL. Update your browser, or try another one.
- Close other tabs and apps, then reload the page.
- If your device is set to reduce motion, the game follows that setting.